Commitment Privacy Us
Six core pillars that shape Pelita888's approach to protecting each member's personal data.
Bank-Grade Encryption
All data transmitted between your device and pelita888 servers is protected with 256-bit SSL encryption — the same security technology used by major banking institutions in Malaysia to ensure your information remains inaccessible to unauthorised parties.
Personal Data Control
You have full control over your personal data. Through your account settings or by contacting our team, you can access, correct, or request deletion of your personal data at any time, in accordance with the rights set out in this policy.
No Data Sales
Pelita888 has never and will never sell, rent, or trade member personal data to third parties for marketing purposes. Your information belongs to you — it is not a commodity we trade to outside advertisers.
Legal Compliance
Our privacy policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We continually update our data protection practices to ensure full compliance with applicable legislative changes.
Server Security
Member data is stored in data centers equipped with multi-layered physical and digital security measures. Access to production servers is restricted and monitored at all times by our experienced security team.
Timely Notification
In the event of any security incident affecting your data, pelita888 is committed to notifying affected members within the timeframe stipulated by law, along with the steps taken to address the situation.
Introduction
This Privacy Policy describes how Pelita888 ("we", "Platform") collects, uses, stores, and protects the personal information you ("Member", "you") provide when using our platform at https://pelita888.fun and the official Pelita888 mobile app.
We understand that your trust is our most valuable asset. We therefore do not take lightly the responsibility that comes with that trust. Every decision we make regarding your personal data is made with your security and privacy as the top priority.
By using the Pelita888 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us regarding the management of your account.
This Privacy Policy should be read together with the Pelita888 Terms and Conditions. Both documents together form a comprehensive agreement between you and the platform regarding the respective rights and responsibilities of each party.
Data We Collect
Pelita888 only collects data that is strictly necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of data we collect:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact | Email address, phone number | Mandatory |
| Finance | Bank account details, transaction records | Mandatory |
| Technical | IP address, device type, web browser | Automatic |
| Usage | Gaming history, login activity | Automatic |
| Communication | Customer support conversation records | Where applicable |
We do not collect credit card or debit card information directly. All payments are processed through approved payment providers that comply with PCI-DSS security standards. Pelita888 does not store full card numbers in our systems.
Data Collection Methods
Your personal data is collected through several different methods as you interact with the Pelita888 platform. Understanding these methods helps you make more informed decisions about the information you share with us.
Information You Provide Directly
- New account registration form including name, email, and phone number.
- The identity verification (KYC) process where you upload official documents.
- Bank account details when adding a deposit or withdrawal method.
- Communicate with our customer support team via live chat or email.
- Feedback, reviews, or complaints you submit to us.
Automatically Collected Information
When you use the Pelita888 platform, our systems automatically record certain technical information required for safe and stable platform operation. This includes your IP address, device type and operating system, web browser used, access time and date, and the pages and features you visit within the platform.
This information is used solely for security purposes, fraud detection, and improving the user experience. It is not used to personally identify you outside the context of the pelita888 platform.
Purpose of Data Use
Pelita888 uses collected personal data for lawful and specific purposes only. We do not use your data for any purpose other than those stated below without first obtaining your additional consent.
Platform Operations
- Create and manage your member account securely.
- Process deposits and withdrawals accurately and promptly.
- Verify your identity to meet regulatory requirements.
- Provide effective and responsive customer support.
Security & Compliance
- Detect and prevent fraud, money laundering, and unauthorised access.
- Comply with applicable legal and regulatory requirements.
- Resolve disputes and enforce our terms of agreement.
- Conduct background checks as required by law.
Service Improvement
We analyze platform usage patterns in aggregate and anonymized form to understand how members interact with our features. This analysis helps us improve the user experience, develop new features, and ensure the platform performs optimally across all devices.
You may opt out of marketing communications from Pelita888 at any time through your account settings or by contacting our support team. This choice will not affect important communications related to your account.
Data Sharing
Pelita888 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties to enable the platform to function properly.
Trusted Service Providers
We work with selected companies that help us operate the platform, such as payment processing providers, identity verification services, and cloud computing infrastructure. All these partners are bound by strict confidentiality agreements and may only use your data for purposes we direct.
Legal Requirements
Pelita888 will disclose personal data when required by law, such as in response to court orders, subpoenas, or requests from legitimate government authorities. In such situations, we will disclose only the minimum information necessary and will notify you if permitted to do so.
All third parties receiving your personal data from pelita888 are bound by data protection obligations no less stringent than the standards we adhere to. We conduct regular audits of all partners to ensure ongoing compliance.
Data Security
Protecting your personal data is an absolute priority for pelita888. We have implemented multiple layers of technical and organisational security controls to ensure your information is always safeguarded against unauthorised access, disclosure, alteration, or destruction.
Technical Measures
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Sensitive data stored in the database is encrypted using industry-standard cryptographic algorithms.
- Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
- Continuous 24/7 security monitoring by our automated systems and security team.
- Regular penetration testing by independent security experts to identify and address vulnerabilities.
Access Control
Access to member personal data within our organization is restricted to staff with a legitimate need to access it in the performance of their duties. All access is logged and reviewed on a regular basis. Our staff are subject to mandatory data protection training and binding confidentiality agreements.
Your Rights
Under Malaysia's Personal Data Protection Act 2010 and our policy, you have the following rights regarding the personal data held by Pelita888. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data from our systems.
Right to Restriction
You may request that we restrict the processing of your data in certain specified situations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You have the right to receive your data in a structured, machine-readable format.
To exercise any of the above rights, contact the pelita888 support team via email or live chat within the platform. We will process your request within 30 business days. Some requests may require additional identity verification for security purposes.
Cookies & Tracking Technologies
Pelita888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies: Collect information on how you use the platform to help us improve overall performance and user experience.
- Functional Cookies: Save your preferences such as language settings and display preferences so you do not need to reconfigure them each time you log in.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Pelita888 platform and your overall gaming experience.
Data Retention & Deletion
Pelita888 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Retention periods vary according to the type of data and relevant legal requirements.
Active account data is retained for the duration of your active membership plus the minimum retention period required by anti-money laundering laws. Financial transaction records are kept in accordance with the accounting and financial regulations in force in Malaysia.
When data is no longer needed and there is no legal obligation to retain it, Pelita888 will securely delete or anonymize that data using methods that ensure it cannot be recovered or reused.
Certain data may need to be retained beyond your active membership period to fulfil legal obligations, resolve outstanding disputes, or enforce our agreements. In such cases, access to that data is restricted to authorised personnel only.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the Pelita888 team is here to help. We are committed to addressing every inquiry seriously and responding within a reasonable timeframe.
You can reach us via the in-platform live chat available 24 hours a day, 7 days a week, or through our official email at [email protected]. Our experienced team is ready to assist you in Malay or English, based on your preference.
If you believe your complaint has not been handled satisfactorily by Pelita888, you have the right to lodge a complaint with the relevant data protection authority in Malaysia, in accordance with the rights granted under the Personal Data Protection Act 2010.
This Privacy Policy is governed and interpreted in accordance with the laws of Malaysia. Any amendments to this policy will be communicated to members via their registered email or a prominent notice within the platform at least 14 days before the changes take effect.